Privacy Policy

Collection of Information

Information You Provide to Us
We collect the information you provide directly to us, such as when you create or update your account, request services, contact customer support, or otherwise interact with us. This may include your name, email address, phone number, postal address, profile photo, payment method, delivery instructions, and any other details you choose to share.

Information We Collect Automatically

When you use our website or services, we collect certain information automatically, which includes:

Location Information: When placing orders or using delivery services on iMuscle.in, we collect precise location data (via GPS and network-based systems) with your permission. We may also use your IP address to determine approximate location to optimize app or site performance.

Contacts Information: With your consent, we may access and store names and contact details from your device’s address book to support social features or customer service functions, such as enabling quick calls from contact numbers listed.

Transaction Information: We collect details of your transactions, including type of service, date, time, amount, and other related data. If someone uses your referral or promo code, we may link your name with the user for reward purposes. We also use this data for caching to enhance speed and performance.

Usage & Preferences: We track how users interact with our website and services, including preferences and settings. This may involve cookies and similar technologies.

Device Information: We may collect data such as device model, OS version, language, device identifiers, advertising IDs, and network details to ensure compatibility and performance optimization.

Call & SMS Data: To support communication with our team, we may record call logs and SMS details (e.g., timestamp, phone numbers, OTPs) related to customer support.

Log Information: We collect server logs including your IP address, access times, pages viewed, browser type, system events, and referral URLs for security and diagnostic purposes.

Use of Information

We use the collected information to:

Provide, maintain, and improve our products and services;

Process payments, send receipts, and confirm order details;

Offer customer support and product updates;

Analyze trends, perform internal testing, and troubleshoot issues;

Send promotional content, product recommendations, and updates about iMuscle.in;

Customize user experience based on preferences and behavior;

Enhance security, detect fraudulent activity, and enforce our policies.

Sharing of Information

Your information may be shared in the following ways:

Via Our Services

With third parties when necessary to fulfill a service or promotional offering;

Publicly, if you post content in community areas such as blog comments or social media;

With apps or websites you authorize to integrate with iMuscle.in;

Additional Sharing

With iMuscle.in subsidiaries and affiliates for internal processing or logistics;

With service providers, consultants, or marketing partners working on our behalf;

When required by law, government authorities, or regulatory obligations;

To protect the rights or safety of iMuscle.in, its users, or others;

During business transfers such as mergers, sales, or acquisitions;

With your consent;

In anonymized or aggregated formats that do not reveal your identity.

We utilize chatbot support via tawk.to. You can review their privacy policy at: https://www.tawk.to/legal

Social Sharing Features

Our services may include social sharing tools, allowing you to share actions from iMuscle.in to external platforms. Your interactions with these tools are subject to the privacy policies of the respective platforms.

Promotional Offers

Discounts and offers on iMuscle.in may be limited to specific products or categories. Some codes may not apply to items such as baby food, diapers, or other non-eligible products, based on our discretion.

Analytics & Advertising

We may partner with third-party providers for analytics and ad-serving purposes. These partners may use cookies and similar technologies to track your interactions on our site and across the web.

Your Choices

Account Info: You can update or correct your account details at any time through your profile.

Access Requests: iMuscle.in complies with applicable data protection laws for access, correction, or deletion of your personal data.

Location Access: You may modify location permissions through your device settings.

Contacts Access: You can control contact syncing permissions on your device.

Promotional Messages: You can opt-out of marketing messages via links in those emails or SMS. However, you’ll continue receiving essential service communications.

Please note that disabling certain permissions may limit your ability to use some features on iMuscle.in.

Policy Updates

We may revise this Privacy Policy periodically. In the event of major changes, we will notify you via the website or by other means. Continued use of our services constitutes your agreement to the revised policy. We recommend checking this page occasionally for the latest version.